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Terms & Conditions

PRIVACY Policy   -   TERMS  &  CONDITIONS


All the information collected by Rome Limousines is to be considered highly confidential and will never be divulgated or shared with third parties.

Once you have filled out our reservation form you are legally bound to a contract with our company.  Placing reservations with invalid credit or with the necessary funds to guarantee the services request with Rome Limousines will no be confirmed. A valid credit card will be requested.


PRIVACY;
For your tranquility and peace of mind please note that we do not retain your Credit Card information after the services you have requested.  If you would like to book a new future service we will need your information once again.

This privacy policy rules how RomeLimousines uses and protects the information given when you use our website.

We are committed in ensuring that your privacy is protected. You are assured that it's use is in accordance with this privacy statement.


CANCELLATIONS
All cancellations by our clients are to be made only in writing by email (no texts, no voice mail, no phone calls or 3rd parties) and must be acknowledged by our company in the same manner. The date that the cancellation is received will determine if cancellation fees may apply.

a) No charges for cancellations regarding transfers made at least 24 hours or more prior to the date of the service for transfers and 72 hours prior for tours, daytrips, shore excursions that have been requested and confirmed.  If pre-payment has been made and the cancellation is made within the terms, the payment will be totally refunded MINUS the Paypal transaction fee.

b) Cancellations for daytrips, city tours and shore excursions with less than 3 days (72 hours) prior to the  date of the services that have been confirmed will be charged in full by our company. In case of services pre-paid a total refund, (minus the Paypal fee) will be made if within the terms of cancellation (72 hours).


PAYMENTS
Payments can be made in the following manners:
1) Payment directly to your driver at the end of each service only in Euro currency.
2) By advance payment via Paypal through the links on our webpages. No extra charge applied. You will receive an e-mail that we have received your Paypal payment.
3) Please print out a copy of pre-payment to show your driver when serviced.
4
) We do not accept Credit Card payments as our drivers do not carry portable credit card machines. If necessary he will be happy to help you find a nearby ATM machine to draw money (not on Shared shuttle transfers).

COMPLAINTS:
If by chance you should have any sort of problem or negative issue regarding any service performed by Rome Limousines you are in full agreement that you will first report the incident to the Rome Limousines management either via e mail at bob@romelimousines.com or by calling one of our office numbers allowing our company the possibility to find a reasonable solution before publishing the issue on travel review sites, travel forums, social networks or on the internet.  

If negative posts are made without first consulting the Rome Limousines management they will be considered in complete "bad faith" and the person(s) that posts will be liable for any damages that may result by these posts. All negative posts without proof or sufficient evidence will be considered in "bad faith" and legal action can and will be taken.

For any issues or clarifications necessary regarding our Privacy or Terms & Conditions Policy please feel free to contact us via e mail or by calling us directly. It will be our pleasure to discuss any issue with you before placing your reservation.

If you book with the Rome Limousines Company you confirm that you have read and accepted the conditions before placing your reservation.

Rome Limousines 
www.bobslimos.com
www.romelimousines.com
bob@romelimousines.com
 
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